Privacy Policy

This Privacy Policy explains how Chiron ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or place an order with us.

1. Information We Collect

We collect the following types of information:

• Account and order details: name, email address, phone number, and shipping/billing address
• Payment information: processed directly by our payment gateway (Razorpay) - we do not store your card, UPI, or bank details on our servers
• Order history: products purchased, order amounts, and order status
• Communications: messages you send us via chat support, email, or our contact form
• Technical data: IP address, browser type, and pages visited, collected automatically to help us improve the website

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations, shipping updates, and account-related emails
• Respond to your questions and provide customer support
• Improve our website, products, and customer experience
• Detect and prevent fraud or misuse of our website
• Comply with legal and tax obligations

3. Payment Processing

All online payments are processed securely through Razorpay. When you make a payment, your card, UPI, or banking details are handled directly by Razorpay under its own security standards and privacy policy - we never see or store your full payment credentials.

4. Cookies

We use cookies and similar technologies to keep you logged in, remember items in your cart, and understand how visitors use our website. You can disable cookies through your browser settings, though some features of the site may not work properly without them.

5. Sharing Your Information

We do not sell your personal information. We only share it with:

• Our payment gateway (Razorpay), to process your payment
• Courier and logistics partners, to deliver your order
• Email service providers, to send order and account emails
• Authorities, where required by law or to protect our legal rights

6. Data Security

We take reasonable technical and organizational measures to protect your personal information, including hashed account passwords and secure, verified payment processing. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal and order information for as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us through our Contact page. We will respond to your request within a reasonable timeframe, subject to any legal obligations to retain certain records.

9. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us through our Contact page.